Please ensure you are choosing the correct country under billing address when purchasing a product otherwise the platform will not accept your post/zip code.

Our headquarters are based in Boronia, Melbourne, Victoria 3155. However, our virtual assistants (VAs) are located across various locations, allowing us to provide flexible and remote support.

You have a few options:

• Purchase a package directly from our website.
• Contact us to discuss a custom package tailored to your needs.
• If you prefer an hourly rate, reach out, and you will be sent our new client form and service agreement.

Our store is hosted by PayHip. Payhip is secure. They don't store card details - all payments are handled by Paypal and Stripe.

Both! You can book a one-time service for specific tasks, or we can set up an ongoing package tailored to your needs.

Once you sign up, you will be asked to complete a new client questionnaire. This is to assist us to gain a thorough understanding of you, your business, and your work style. Then, you’ll fill our a new client service agreement.

Once you are fully onboarded our team leader will set up SOP's for you in our task management system.

Monday to Friday 9.15am - 2.30pm (AEST). We are available outside of business hours at urgent requests only.

Our team leader Rose specialises in the medical, allied health, and NDIS sectors, drawing on over 15 years of experience in the industry, But that is not all, our team has also worked with a diverse range of clients, including those in construction, authors, consultants, beauty, the entertainment industry, and not-for-profits (NFPs).

Yes! You can upgrade or adjust your service package at any time to fit your evolving business needs.

Having been in the industry for nearly two decades we have used quite a bit of different programs. Those which are more commonly knows are:

Active Campaign

Adobe

Airtable

Asana

Blue Chip

Canva

Clinic To Cloud

Cliniko

ClickUp

Clockify

Employment Hero

Genie

GenTu

Klaviyo

Mail Chimp

Mailer Lite

Medical Director

Microsoft Office 365

Motion

MYOB AR

PayHip

QuickBooks

Shift Care

Shopify Collabs

Square Space

Toggl

Trello

Weebly

WordPress

Xero

Zedmed

Zendesk

Zoho Books

Zoho CRM

The standard rate of a Virtual Assistant in Australia who has a specialty can be anywhere from $50 up to $100 per hour. Your Savvy VA has created a mixture of pre-made packages designed for those on a budget, as well as we offer custom quotes for clients needing more comprehensive services. We aim to keep our fees as low as possible while balancing operating costs because we believe all businesses should have access to affordable services. We understand the struggles of solopreneur ship and strive to provide budget-friendly solutions.

Primarily communicate via email, Microsoft Teams, and WhatsApp. Let us know your preferred method, and we will stick to that for consistency.

If the initial content/result doesn’t meet your expectations, we’ll work together to refine it based on your feedback. We offer revisions within the original project scope to ensure you’re happy with the final result.

We don’t believe in lock-in contracts. You can cancel anytime. Please send us an email informing us that you wish to cease services.

No, all services are non-refundable due to the personalised nature of digital work and the manual labour involved.

While we strive for your satisfaction, this is not a "pay only if you like it" service. You’re paying for creative deliverables based on your brief, feedback, and revisions.

We can not guarantee specific marketing results, growth, or engagement, but we will always refine and adjust work within the agreed project scope to meet your expectations.

If you’re working with us on an hourly basis (instead of purchasing a package upfront), we bill fortnightly or monthly, typically on the 15th and 30th of each month.

No I do not offer this service. While I may have the qualifications with bookkeeping experience, I am not a BAS agent. In Australia If a business is GST-registered, your bookkeeper must either be a registered BAS agent, or work under the supervision of one (this differs for employees who are bookkeepers).